Return & Exchange

You may request a return or exchange within 7 days from the date of delivery, provided the following conditions are met:

• Products must be unused, unopened, and in their original packaging.
• Perishable items — including food and beverages — are exempt from returns for hygiene reasons, except in the case of defects or damage. FMCG / Ayurvedic

In the rare event that you receive a defective or damaged product, please contact our customer service team within 2 days of receiving the item.

Provide clear photos of the defective or damaged product, and we will arrange a replacement or refund at the earliest.

To initiate a return or exchange, please reach out to our customer service team on WhatsApp or call 6387648030.

• Clearly state your order number, the reason for the return or exchange, and any relevant details.
• Our team will provide you with step-by-step instructions on how to return the product or facilitate the exchange.

We recommend using a trackable shipping method to ensure the safe return of the items. This helps both parties confirm receipt and avoid delays in processing your refund or exchange.

Exchange will be processed within 7–10 business days after the returned items are received and inspected.

Exchanges will be shipped promptly once the return is approved and verified by our team.

Orders cannot be cancelled once they have been shipped.

If you wish to cancel an order before shipment, please contact us immediately and we will do our best to assist you.

For any questions or concerns regarding returns or exchanges, please reach out to our customer service team at info@jmvdbusiness.com or on WhatsApp / call 6387648030.

We reserve the right to update or modify this return and exchange policy at any time. Please check our website periodically for the latest version of this policy.

If you continue to use our services after the date on which any changes come into effect, your continued use indicates your agreement to be bound by the updated policy.